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Get in touch with the engineering team. Report a bug, suggest a marketplace feature, or tell us about your daily POD workflow friction.
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Support & Workflow Questions
What details should I include when reporting a bug?›
Please include the tool you were using (e.g. Background Remover, 300 DPI Buffer), your browser name (Chrome, Brave, Safari), and the file type/size you attempted to process.
Can I request a custom marketplace print size?›
Absolutely! If your POD provider uses specific gabarit dimensions not currently in our presets, tell us the width, height, and required DPI and we will evaluate adding it to the studio presets.
How quickly do you respond to support inquiries?›
Our engineering team monitors dev@okarty.com continuously and typically responds within 24 hours on business days.